• The cold device plug cannot be fully connected to the external AKCP power supply

Yes, it can. AKCP deliberately designed the cold device plug to require slight force to connect it to the external power supply in order to ensure a reliable and permanent connection. Please note the notice on AKCP power supplies.

• I need a new power supply for my AKCP monitoring device

You can order spare parts for AKCP sensorProbe and securityProbe alarm servers from Didactum®. Please provide the model number of your AKCP monitoring hardware as well as the country-specific version of your power supply. In our webshop you can conveniently order spare parts for AKCP sensorProbe and securityProbe devices ONLINE.

• My AKCP monitoring product purchased from Didactum is defective. What is the procedure?

On our AKCP support page, you will find instructions on how to proceed in case of a defect. Important: before returning your sensorProbe2 or securityProbe, always request the RMA form from Didactum! AKCP customers with a valid support contract should contact the phone numbers listed in the contract.

• I want to retrofit my data center with AKCP Data Center Security products but I am not sure which monitoring solutions suit my needs.

Our competent staff will be happy to provide you with non-binding advice. Just call +49 (0) 2501-9716355. Customers in Germany, Austria, and Switzerland interested in AKCP Data Center Monitoring solutions can also arrange an on-site appointment with one of our field service staff. During the data center walkthrough, our consultants will develop a customized security solution.

• I have a sensorProbe2/8 with older firmware. When upgrading to the latest firmware, I get an error message from IPSET "Can't Get Firmware-Version".

Your sensorProbe2/8 has not been updated for a long time. To install the current firmware, you must perform intermediate steps. Depending on your SP2/8 firmware, you should first install:

Firmware 371, and then

Firmware 398

Both older firmware versions are available by request via email.

• What initialization string do I need to send SMS with a securityProbe 5E and the GSM/GPRS modem?

Each modem has a different initialization string. Please call us or send us an email.

• On the back of my sensorProbe8-X60 there is a grounding terminal. Do I need to additionally ground my rack monitoring system installed in the server cabinet?

If the sensorProbe8-X60 rack monitoring system is mounted in a metal server cabinet with the original rack mount kit, grounding is achieved via the chassis ground of the rack. As long as the device is installed in a grounded rack, no additional grounding is required. Otherwise, connect a grounding cable to the grounding terminal of the sensorProbe8-X60. For grounding, consult a qualified electrician.

• Our purchasing department requires a WEEE registration number for the AKCP monitoring hardware. Where can I get this?

The WEEE registration number is provided for AKCP products by the official AKCP importer Didactum Security GmbH.

Note: If you obtained your AKCP sensorProbe or securityProbe monitoring hardware or AKCP sensors from another supplier than Didactum Ltd. Germany, please request the WEEE registration number from your supplier/dealer.